FAQs
GENERAL SITE FAQs
We supply three main categories of secondary raw materials. Scrap metals include ferrous metals (steel, cast iron) and non-ferrous metals (copper, aluminum, brass, stainless steel, and precious metal-bearing alloys). Electronic scrap includes PCBs, populated boards, cables, components, and e-waste suitable for precious metal recovery. Plastic scrap includes post-industrial and post-consumer plastics such as PP, PE, PVC, ABS, nylon, and polycarbonate. Each shipment is sorted, processed, and graded to meet industry specifications, with documentation including certificates of analysis and material composition reports available upon request. Other category of scraps we offer are Aluminium A7 ingots and Used Car Battery Scrap.
Yes, we serve customers worldwide. Our global supply network spans Asia, Europe, the Americas, and the Middle East. We handle all necessary logistics, export documentation, and compliance requirements for international shipments. All materials are shipped with proper commercial invoices, certificates of analysis, and chain-of-custody records to facilitate customs clearance.
Every shipment includes comprehensive documentation to ensure full traceability and quality verification. This includes certificates of analysis detailing material composition, certificates of origin, chain-of-custody records, and packing lists. For electronic scrap, we provide detailed breakdowns of material composition to assist with recovery planning. Customers may request additional testing or third-party verification at their discretion.
You can create an account by clicking the "Sign Up" or "Register" link at the top of our homepage. You will need to provide your company name, contact information, shipping and billing addresses, and VAT or tax ID number. Once registered, you can access your order history, saved quotes, and account preferences. Account registration is free and allows for faster checkout and personalized service.
Minimum order quantities vary depending on the material type, grade, and shipping destination. For standard grades of scrap metals and plastics, we typically require minimum orders of 20 metric tons for ocean freight shipments and 5 metric tons for truck shipments. For electronic scrap, minimum quantities are determined based on material composition and value. Contact our sales team for specific minimum order requirements tailored to your needs.
ORDERING & PAYMENT
We accept multiple secure payment options to accommodate our diverse B2B customer base. Credit and debit cards (Visa, MasterCard, American Express) are accepted for smaller orders. Bank wire transfers are preferred for high-value and bulk orders, providing a secure and traceable payment method. PayPal is available as a secure online payment option. For qualified commercial and government customers, we offer Net Terms (Net 30 days) subject to credit approval. All transactions are processed through PCI-DSS compliant payment gateways with SSL encryption to protect your data.
Processing times vary based on the payment method selected. Credit/debit card payments are typically verified within 1 business day, and orders are prepared for shipment immediately after authorization. Bank wire transfers require 1–2 business days for domestic transfers (Germany/EU) and 2–5 business days for international transfers, with verification completed within 1 business day of receipt. Orders paid by wire transfer will not be shipped until funds have cleared and been verified. For urgent orders, we offer expedited processing upon receipt of wire confirmation.
All prices listed on our website are displayed in Euros (EUR) unless otherwise specified. We can provide quotes in other major currencies (USD, GBP, CHF) upon request, subject to exchange rate fluctuations. Prices on formal quotes are valid for 30 days from the date of issue unless otherwise stated in writing. Pricing may be adjusted based on global commodity market fluctuations, and we reserve the right to correct pricing errors after notifying the customer.
Yes, we offer competitive pricing for bulk orders, and our sales team is open to negotiation based on order volume, material grade, delivery schedule, and long-term partnership potential. For customers committing to regular purchases over extended periods, we offer volume discounts and favorable payment terms. Contact our sales team with your specific requirements for a tailored quotation.
ON Scrap GmbH is committed to full compliance with all applicable export control and environmental regulations. We screen all orders against denied party lists and will not ship to prohibited entities or individuals. Customers are responsible for ensuring compliance with import regulations in their destination country. For international orders, proper export documentation, including commercial invoices and certificates of origin, must be completed before shipment. We reserve the right to refuse orders that do not meet compliance requirements.
AFTER-SALES
We accept returns of eligible materials within 14 calendar days from the date of delivery, subject to inspection. To qualify, materials must be unused, in their original condition, with all packaging and documentation intact. Refunds are processed within 7 business days of approval, issued to the original payment method. Partial refunds may be issued for missing documentation, minor contamination, or quantity discrepancies. Materials that have been processed, mixed, contaminated, or damaged by the customer are not eligible for return. Contact our customer service team to obtain a Return Material Authorization (RMA) number before returning any materials.
If your order arrives damaged, contaminated, or does not meet the specified grade or composition, please notify us within 48 hours of delivery. Provide your order number, material type, description of the issue, photographs showing the damage or contamination, and any available laboratory test results. We will investigate promptly and may offer replacement, price adjustment, full refund, or store credit based on the nature and severity of the issue.
We work with trusted logistics partners to ensure timely delivery of all shipments. In the rare event of loss or delay, we will assist in tracking the shipment and filing claims with the carrier. Please contact our customer support team immediately with your order number and shipping details. While we are not liable for carrier delays, we will do our utmost to resolve the issue and minimize any impact on your operations.
Exchanges may be available for eligible materials when inventory is available. Exchange requests must be made within the 14-day return period, and the original material must meet all return eligibility requirements. If the replacement material has a higher price, the difference will be charged to your payment method; if lower, the difference will be refunded. Please contact our sales team to confirm availability and initiate an exchange.
If you believe the material does not meet the specified grade or composition, notify us in writing within 48 hours of delivery with supporting documentation (photographs, test results, etc.). We may request samples for independent laboratory testing by an accredited facility agreed upon by both parties. The results of such testing will be binding for both parties. We will investigate and propose a resolution based on the findings. All quality claims must be submitted in writing and include all relevant supporting documentation.
OTHER RELEVANT TOPICS
Yes, we operate in full compliance with all applicable environmental regulations, including the EU Dual-Use Regulation (Regulation (EU) 2021/821), the German Foreign Trade and Payments Act (Außenwirtschaftsgesetz – AWG), the Basel Convention on transboundary movements of hazardous wastes, and relevant U.S. export controls (EAR, OFAC) where applicable. We maintain proper documentation for all shipments and ensure full traceability of materials from source to delivery. Customers are responsible for compliance with their local import and waste shipment regulations.
We are committed to sustainable practices and the circular economy. While specific certifications may vary by material stream and jurisdiction, we adhere to industry best practices for material processing, quality control, and environmental stewardship. Our materials help customers reduce their carbon footprint, conserve natural resources, and achieve corporate sustainability and ESG goals. For specific certification inquiries, please contact our sustainability team.
You can subscribe to our inventory alerts and newsletter through our website. We regularly update our inventory with new grades of scrap metals, electronic components, and plastic scrap. Subscribers receive notifications about new arrivals, special offerings, and market updates. You can also follow us on social media for real-time updates and industry news.
We serve a diverse range of industries across the global supply chain. Foundries and smelters source ferrous and non-ferrous metals from us. Precious metal refiners rely on our electronic scrap for gold, silver, palladium, and copper recovery. Plastic compounders and extruders use our post-industrial and post-consumer plastics. OEMs and manufacturers incorporate our secondary raw materials into their sustainable production processes. Our materials are used across automotive, electronics, construction, packaging, and consumer goods sectors.
We welcome custom sourcing inquiries for specific grades, quantities, or material types not currently listed in our inventory. Please contact our sales team with your detailed requirements, including material specifications, target grades, quantity, delivery timeline, and destination. Our experienced team will work to source materials that meet your exact needs through our global network of partners and suppliers.
