Payments Policy
OVERVIEW
Welcome to ON Scrap GmbH. This Payment Policy outlines the terms and conditions governing payments for scrap metals, electronic waste, and plastic materials purchased through our website or directly from our sales team.
We understand that industrial procurement involves high-value transactions, strict compliance requirements, and time-sensitive supply chain needs. We are committed to providing secure, flexible, and transparent payment options to meet the diverse needs of our customers—whether you are a foundry, smelter, refiner, compounder, manufacturer, or trading house.
By placing an order with ON Scrap GmbH, you agree to the terms outlined in this policy. Please read this document carefully before completing any transaction.
1. ACCEPTED PAYMENT METHODS
ON Scrap GmbH accepts several secure payment options to make purchasing our materials convenient for our customers.
| Payment Method | Description |
|---|---|
| Credit Cards | Visa, MasterCard, American Express |
| Debit Cards | Debit cards bearing Visa or MasterCard logos |
| PayPal | Secure online payment platform |
| Bank Wire Transfer | Direct bank-to-bank transfers (preferred for high-value orders) |
| Company Check | Subject to clearance and verification (prior approval required) |
| Net Terms | Available for qualified commercial and government customers (subject to credit approval) |
All payments must be completed or authorized at the time of purchase before an order can be processed and shipped, unless credit terms have been extended in writing.
2. CREDIT AND DEBIT CARD PAYMENTS
Customers may use major credit or debit cards to complete purchases on our website or over the phone.
When Paying with a Card:
| Feature | Description |
|---|---|
| Security | Payment information is securely processed through encrypted payment gateways (PCI-DSS compliant). |
| Data Storage | We do not store full credit card details on our servers. |
| Authorization | Once your card payment is successfully authorized, your order will move forward to our order processing stage. |
| Declined Transactions | If a card transaction is declined, customers should contact their card provider or attempt another payment method. |
Important Notes:
- For high-value orders (exceeding €5,000), we may request additional verification to prevent fraud.
- International credit card transactions may be subject to currency conversion fees imposed by your financial institution.
- We reserve the right to request additional identification or documentation for large transactions.
3. PAYPAL PAYMENTS
Customers may also complete purchases using PayPal, a widely trusted online payment platform.
Benefits of Using PayPal:
| Benefit | Description |
|---|---|
| Security | Secure payment processing with buyer protection |
| Convenience | Faster checkout with stored payment information |
| Flexibility | Ability to pay using PayPal balance, linked bank account, or credit card |
| International | Supports multiple currencies for global transactions |
How It Works:
When selecting PayPal at checkout, you will be redirected to the PayPal website to complete your transaction securely. After payment is completed, you will be returned to our website for order confirmation.
Important Notes:
- PayPal transactions may be subject to PayPal’s own terms and conditions.
- For high-value orders, PayPal may require additional verification.
4. BANK WIRE TRANSFER PAYMENTS
ON Scrap GmbH accepts direct bank wire transfers for orders, particularly for high-value transactions or international customers. This is our preferred payment method for bulk orders.
How to Pay by Wire Transfer:
| Step | Action |
|---|---|
| 1. Select Option | Select “Bank Wire Transfer” as your payment option during checkout or on your quote. |
| 2. Receive Details | Our team will provide the necessary bank details, including IBAN, SWIFT/BIC, and account information. |
| 3. Initiate Transfer | Initiate the transfer through your financial institution. |
| 4. Send Confirmation | Provide us with confirmation of the transfer (e.g., wire confirmation receipt). |
| 5. Order Processing | Your order will be processed once the payment has been successfully received and verified. |
Timing:
| Factor | Typical Timeframe |
|---|---|
| Domestic Transfers (Germany/EU) | 1–2 business days |
| International Transfers | 2–5 business days |
| Verification | 1 business day after receipt |
Important Notes:
- Orders paid by wire transfer will not be shipped until funds have cleared and been verified.
- Customers are responsible for ensuring that the correct payment reference or order number is included with the transfer.
- All wire transfer fees (sending and receiving) are the responsibility of the customer unless otherwise agreed in writing.
- For urgent orders, we may offer expedited processing upon receipt of wire confirmation.
5. COMPANY CHECKS
For established commercial customers, ON Scrap GmbH may accept company checks.
Check Payment Policy:
| Requirement | Description |
|---|---|
| Approval | Acceptance of checks is at our sole discretion and typically requires prior arrangement. |
| Verification | Checks are subject to verification and clearance before order processing. |
| Clearance Time | Allow 5–7 business days for check clearance. |
| Insufficient Funds | Returned checks will incur a fee of €50 (or the maximum allowed by law) plus any bank fees. |
Important Notes:
- We do not accept personal checks.
- Orders paid by check will not be shipped until the check has fully cleared.
- We reserve the right to refuse check payments for new customers or high-value orders.
6. NET TERMS (COMMERCIAL CREDIT)
ON Scrap GmbH may extend net payment terms to qualified commercial, government, and institutional customers.
Eligibility Requirements:
| Requirement | Description |
|---|---|
| Credit Application | A completed credit application must be submitted and approved. |
| Trade References | Minimum of 3 trade references are required. |
| Financial Statements | May be required for larger credit limits. |
| Credit Check | A credit check will be performed. |
| Legal Entity | Must be a registered business, government entity, or institution. |
Standard Terms:
| Term | Description |
|---|---|
| Payment Period | Net 30 days from the date of invoice (unless otherwise agreed) |
| Late Payments | Subject to interest at 1.5% per month (or the maximum allowed by law) |
| Credit Limit | Determined based on creditworthiness and order history |
Important Notes:
- Net terms are a privilege and may be revoked at any time for late payments or other breaches.
- We reserve the right to place orders on hold for accounts with overdue balances.
- Government entities may be subject to specific terms and conditions.
7. PAYMENT SECURITY
ON Scrap GmbH takes the security of customer transactions seriously.
Security Measures We Implement:
| Measure | Description |
|---|---|
| SSL Encryption | All payment pages are secured with 256-bit SSL encryption. |
| PCI-DSS Compliance | Our payment processing systems are PCI-DSS compliant. |
| Third-Party Processors | We use trusted, audited payment processors. |
| Secure Checkout | Our checkout environment is designed to protect your data. |
| Data Minimization | We collect only the information necessary to process your payment. |
| Limited Access | Access to payment data is restricted to authorized personnel only. |
Customer Responsibilities:
| Responsibility | Description |
|---|---|
| Secure Connection | Ensure you are using a secure internet connection when making online purchases. |
| Device Security | Keep your devices and browsers updated with the latest security patches. |
| Password Protection | Use strong passwords for your accounts and do not share them. |
While we use advanced security technologies, no system is 100% secure. We recommend that customers also take precautions to protect their information.
8. ORDER CONFIRMATIONS
Once a payment has been successfully completed, customers will receive an order confirmation.
Confirmation Details:
| Information Included | Description |
|---|---|
| Order Number | A unique reference number for your order |
| Purchased Items | List of materials ordered with grades, specifications, and quantities |
| Payment Confirmation | Confirmation that payment has been received |
| Shipping Details | Estimated shipping date and method |
| Contact Information | Contact details for order inquiries |
If You Do Not Receive Confirmation:
| Action | Description |
|---|---|
| Check Spam Folder | Confirmation emails may be filtered as spam. |
| Contact Us | If you have not received confirmation within 24 hours, please contact our customer support team. |
| Verify Contact Information | Ensure your email address and phone number are correct on your order. |
9. CURRENCY AND PRICING
Currency:
| Detail | Description |
|---|---|
| Display Currency | All prices listed on our website are displayed in Euros (EUR) unless otherwise specified. |
| International Transactions | Customers making payments from outside the Eurozone may have their payment converted by their bank or payment provider based on the current exchange rate. |
| Conversion Fees | Additional currency conversion fees may apply depending on the customer’s financial institution. |
| Multi-Currency Quotes | We can provide quotes in other major currencies (USD, GBP, CHF) upon request (subject to exchange rate fluctuations). |
Pricing:
| Detail | Description |
|---|---|
| Price Validity | Prices are subject to change without notice based on global commodity markets. |
| Quoted Prices | Prices on formal quotes are valid for 30 days unless otherwise stated. |
| Errors | We reserve the right to correct pricing errors and will notify customers if such errors occur. |
10. FRAUD PREVENTION
To protect both our customers and our business, ON Scrap GmbH actively monitors transactions for suspicious activity.
Fraud Monitoring:
| Action | Description |
|---|---|
| Verification | Orders may be reviewed to verify payment information. |
| Address Matching | Billing and shipping addresses will be verified. |
| Additional Documentation | We may request additional identification or proof of business. |
| Transaction Review | High-value or unusual orders may be subject to additional review. |
Potential Consequences:
| Outcome | Description |
|---|---|
| Order Delay | Orders may be delayed pending verification. |
| Order Cancellation | Orders may be canceled if fraud is suspected. |
| Reporting | Fraudulent activity will be reported to the appropriate authorities. |
If fraudulent activity is detected, ON Scrap GmbH reserves the right to cancel the transaction and take appropriate legal action.
11. PAYMENT ERRORS AND DISCREPANCIES
In the rare event that a pricing or payment error occurs, ON Scrap GmbH reserves the right to correct the error and contact the customer regarding the issue.
Possible Actions:
| Action | Description |
|---|---|
| Price Adjustment | Adjust the order price to the correct amount based on current market rates. |
| Additional Payment Request | Request additional payment if the order was undercharged. |
| Partial Refund | Issue a partial refund if the order was overcharged. |
| Order Cancellation | Cancel the order and issue a full refund if the error cannot be resolved. |
Customer Responsibility:
| Responsibility | Description |
|---|---|
| Notification | Customers will be notified of any payment discrepancies. |
| Consent | We will obtain customer consent before processing any additional charges. |
| Resolution | We will work with customers to resolve any payment issues promptly and fairly. |
Customers will always be notified if any payment discrepancies occur.
12. REFUND PROCESSING
If a refund is approved according to our Return and Refund Policy, refunds will be issued using the original payment method used during purchase whenever possible.
Refund Processing Times:
| Payment Method | Typical Timeframe |
|---|---|
| Credit/Debit Cards | 5–10 business days |
| PayPal | 3–7 business days |
| Bank Wire Transfer | 5–10 business days |
| Company Check | 7–14 business days (subject to processing) |
Important Notes:
- Processing times may vary depending on your financial institution’s policies.
- Refunds for wire transfers may be subject to additional fees.
- Customers will receive email confirmation once the refund has been processed.
- For partial refunds, the refunded amount will be reflected in your account statement.
13. TAXES AND DUTIES
VAT (Value Added Tax):
| Detail | Description |
|---|---|
| Applicability | Applicable VAT may be added to orders depending on the customer’s shipping location and EU regulations. |
| Calculation | Any applicable VAT will be calculated and displayed during the checkout process before payment is completed. |
| Exemptions | VAT-exempt customers (e.g., businesses with valid EU VAT numbers, government entities) must provide valid tax exemption documentation. |
Import Duties and Customs:
| Detail | Description |
|---|---|
| International Orders | Customers are responsible for all import duties, customs fees, and taxes applicable in their country. |
| Documentation | We provide accurate commercial invoices and export documentation to facilitate customs clearance. |
| Compliance | It is the customer’s responsibility to ensure compliance with all import regulations. |
Important Notes:
- Customers are responsible for complying with any local tax obligations associated with their purchase.
- We cannot predict or estimate customs duties for international shipments.
14. EXPORT COMPLIANCE AND PAYMENT
ON Scrap GmbH is committed to full compliance with all applicable export control regulations, including:
- EU Dual-Use Regulation (Regulation (EU) 2021/821)
- German Foreign Trade and Payments Act (Außenwirtschaftsgesetz – AWG)
- German Foreign Trade and Payments Ordinance (Außenwirtschaftsverordnung – AWV)
- U.S. Export Administration Regulations (EAR) – where applicable
- OFAC Sanctions – where applicable
- International waste shipment regulations (Basel Convention)
Payment Implications:
| Scenario | Policy |
|---|---|
| Controlled Materials | Payment for materials subject to export controls may require additional compliance verification. |
| International Orders | International payments may be subject to additional scrutiny for compliance purposes. |
| Denied Parties | We screen all orders against denied party lists and will reject payments from prohibited entities. |
| Documentation | Proper export documentation must be completed before shipment. |
Important Notes:
- Export compliance may delay payment processing and order fulfillment.
- We reserve the right to refuse orders that do not meet export compliance requirements.
15. CHANGES TO THIS PAYMENT POLICY
ON Scrap GmbH reserves the right to update or modify this Payment Policy at any time to reflect changes in payment systems, regulations, or business operations.
Notification of Changes:
| Method | Description |
|---|---|
| Website Posting | The updated policy will be posted on our website. |
| Last Updated Date | The “Last Updated” date will be revised. |
| Email Notification | Registered users may receive email notifications of material changes. |
Effective Date:
Changes to this Payment Policy are effective when they are posted on this page.
Customers are encouraged to review this policy periodically to stay informed about payment procedures.
16. DEFINITIONS
| Term | Definition |
|---|---|
| ABS | Acrylonitrile Butadiene Styrene – a common engineering thermoplastic |
| Basel Convention | International treaty regulating the transboundary movements of hazardous wastes |
| EAR | Export Administration Regulations – U.S. export control regulations for dual-use items |
| E-Waste | Electronic scrap, including PCBs, components, and cables |
| Ferrous Metals | Metals containing iron (e.g., steel, cast iron) |
| GDPR | General Data Protection Regulation – EU data protection law |
| IBAN | International Bank Account Number – used for international wire transfers |
| Non-Ferrous Metals | Metals not containing iron (e.g., copper, aluminum, brass) |
| OFAC | Office of Foreign Assets Control – U.S. sanctions authority |
| PCI-DSS | Payment Card Industry Data Security Standard – security standard for payment card transactions |
| PCR | Post-Consumer Recycled – material recovered from consumer waste |
| PIR | Post-Industrial Recycled – material recovered from industrial waste |
| SWIFT/BIC | Bank identifier codes used for international wire transfers |
| VAT | Value Added Tax – applicable to transactions within the EU |
| Net Terms | Payment terms allowing payment within a specified period after invoice date (e.g., Net 30) |
17. CONTACT INFORMATION
If you have any questions regarding payments, billing, or transactions, please contact our customer support team:
| Contact Method | Details |
|---|---|
| sales@onscraps.com | |
| Phone | [Insert Phone Number] |
| Business Hours | Monday–Friday: 9:00 AM – 6:00 PM CET |
| Address | Cornelius-Heyl-Straße 51, Worms, Baden-Württemberg, 67547 Deutschland |
| Registration Number | HRB 747203 |
For Payment-Related Inquiries:
| Inquiry Type | Contact |
|---|---|
| Billing Questions | Our accounting team is available during business hours. |
| Payment Verification | Please reference your order number for faster assistance. |
| Refund Status | Allow 7–10 business days before inquiring about refund status. |
| Credit Applications | Please request a credit application from our sales team. |
| Wire Transfer Details | Contact our accounts receivable department for bank details. |
We are committed to providing a secure and smooth payment experience for every customer.
© 2026 ON Scrap GmbH. All Rights Reserved.
