Privacy Policy
1. INTRODUCTION
ON Scrap GmbH (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotes, place orders, or interact with us as a customer, supplier, or visitor.
We are a global supplier of high-grade recycled raw materials—including scrap metals, electronic waste (e-waste), and post-industrial plastics—serving foundries, smelters, refiners, compounders, and manufacturers worldwide. We understand that the information you provide—whether for material inquiries, orders, or account registration—is critical to your operations. We take our responsibility to protect that information seriously.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. INFORMATION WE COLLECT
A. Information You Provide to Us
We collect information you voluntarily provide when you:
- Request a quote for scrap materials
- Place an order for metals, electronics, or plastics
- Create an account on our website
- Subscribe to our inventory alerts or newsletters
- Contact us via phone, email, or contact forms
- Submit feedback or inquiries about our materials
This information may include:
| Category | Examples |
|---|---|
| Contact Information | Full name, company name, job title, email address, phone number |
| Billing & Shipping Information | Company address, billing address, shipping address, tax ID or VAT number, payment details |
| Order Information | Material types (metals, PCBs, plastics), grades, quantities, delivery preferences |
| Account Credentials | Username, password, security questions |
| Communication History | Records of inquiries, quote requests, order confirmations, and support interactions |
B. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- Your IP address
- Browser type and version
- Operating system
- Pages you visit and time spent on our site
- Referring website or search terms
- Clickstream data and navigation patterns
- Device information (screen resolution, language settings)
This information helps us improve our website, analyze trends, and enhance your user experience.
C. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and login status
- Understand how you interact with our website
- Improve site performance and functionality
- Provide personalized content and recommendations
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
Types of cookies we use:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic site functionality (e.g., login, quote requests) |
| Preference Cookies | Remember your settings and preferences |
| Analytics Cookies | Help us understand how visitors use our site (e.g., Google Analytics) |
| Marketing Cookies | Used to deliver relevant ads and track campaign performance |
3. HOW WE USE YOUR INFORMATION
We use your personal information for legitimate business purposes, including:
| Purpose | Description |
|---|---|
| Order Fulfillment | Processing and shipping your scrap material orders |
| Quote Generation | Preparing accurate quotes based on your material specifications |
| Customer Support | Responding to inquiries, resolving issues, and providing technical assistance |
| Account Management | Managing your account, order history, and preferences |
| Communication | Sending order confirmations, shipping updates, and important notices |
| Marketing | Sending you inventory alerts, material offerings, and industry news (with your consent) |
| Compliance | Meeting regulatory requirements, including export controls and customs documentation |
| Improvement | Analyzing website usage to enhance functionality and user experience |
| Security | Protecting against fraud, unauthorized access, and other risks |
4. LEGAL BASIS FOR PROCESSING
Under applicable data protection laws, we process your personal data on the following legal bases:
- Contractual Necessity: To fulfill orders, provide quotes, and deliver services you request
- Legitimate Interests: To improve our services, prevent fraud, and communicate with customers
- Legal Obligation: To comply with regulatory requirements, including export controls and record-keeping
- Consent: For marketing communications where you have given explicit permission
5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties. However, we may share your information with:
| Recipient Category | Purpose |
|---|---|
| Processing Partners | For sorting, grading, and preparing materials to your specifications |
| Logistics Providers | For shipping, freight forwarding, and delivery (e.g., FedEx, UPS, DHL, ocean freight) |
| Payment Processors | To process transactions securely |
| Service Providers | For website hosting, analytics, email delivery, and IT support |
| Regulatory Authorities | As required by law, for export compliance or customs clearance |
| Professional Advisors | Legal, accounting, and consulting services |
We require all third-party service providers to maintain appropriate security measures and to use your information only for the purposes we specify.
6. INTERNATIONAL DATA TRANSFERS
As a global supplier serving customers worldwide, we may transfer your personal information to countries outside your country of residence, including Germany, the United States, and other jurisdictions where our partners and customers are located. These transfers are necessary to fulfill your orders, provide quotes, and deliver our services.
We ensure that appropriate safeguards are in place to protect your information, including:
- Standard contractual clauses approved by regulatory authorities
- Transfers to countries with adequacy decisions
- Compliance with applicable data protection laws, including the GDPR
7. DATA RETENTION
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Order & Transaction Data | Retained for a minimum of 7 years for regulatory compliance and record-keeping |
| Account Information | Retained until you close your account or request deletion |
| Quote Requests | Retained for 2 years for reference and follow-up |
| Marketing Communications | Retained until you unsubscribe or withdraw consent |
| Website Usage Data | Retained for up to 12 months for analytics purposes |
8. YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Request correction of inaccurate or incomplete data |
| Deletion | Request deletion of your personal data (subject to legal obligations) |
| Restriction | Request restriction of processing in certain circumstances |
| Portability | Request transfer of your data to another organization |
| Objection | Object to processing for direct marketing purposes |
| Withdraw Consent | Withdraw consent for processing based on consent (e.g., marketing emails) |
To exercise any of these rights, please contact us using the details provided in Section 14. We will respond to your request within 30 days.
9. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to enhance your experience on our website. Specifically:
- Essential Cookies: Required for the website to function properly (e.g., login, quote requests)
- Preference Cookies: Remember your preferences, such as language and currency
- Analytics Cookies: Help us understand how visitors interact with our site
- Marketing Cookies: Used to track campaign performance and deliver targeted ads
You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy or contact us.
10. SECURITY MEASURES
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:
- Encryption: Secure Socket Layer (SSL) technology for data transmission
- Access Controls: Restricted access to personal data to authorized personnel only
- Regular Audits: Periodic security assessments and vulnerability scans
- Secure Storage: Data stored on protected servers with firewalls
- Training: Staff training on data protection and privacy practices
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to using industry best practices to safeguard your data.
11. CHILDREN’S PRIVACY
Our services are directed to businesses, industrial professionals, and adults over the age of 18. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our records.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites, such as industry organizations, logistics providers, or regulatory bodies. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email notification to registered users
- Displaying a prominent notice on our homepage
We encourage you to review this policy periodically to stay informed about how we protect your information.
14. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
| Contact Method | Details |
|---|---|
| sales@onscraps.com | |
| Phone | [Insert Phone Number] |
| Business Hours | Monday–Friday: 9:00 AM – 6:00 PM CET |
| Address | Cornelius-Heyl-Straße 51, Worms, Baden-Württemberg, 67547 Deutschland |
15. DEFINITIONS
For the purposes of this Privacy Policy:
| Term | Definition |
|---|---|
| AOG | Not applicable to our industry; we serve planned industrial procurement |
| Company | ON Scrap GmbH |
| Cookies | Small text files stored on your device to track website activity |
| Device | Any device used to access our website (computer, phone, tablet) |
| E-Waste | Electronic scrap, including PCBs, components, and cables |
| OEM | Original Equipment Manufacturer |
| Personal Data | Any information relating to an identified or identifiable individual |
| Post-Industrial Plastic | Plastic scrap generated during manufacturing processes |
| Secondary Raw Materials | Recycled materials used as feedstock for new production |
| Service | Our website, material supply, and related recycling industry services |
| Usage Data | Automatically collected information about your interaction with our website |
| You | The individual or organization using our services |
16. U.S. PRIVACY RIGHTS
If you are a resident of the United States, you may have certain privacy rights under applicable federal and state laws, including but not limited to:
- The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
- The Virginia Consumer Data Protection Act (VCDPA)
- The Colorado Privacy Act (CPA)
- The Connecticut Data Privacy Act (CTDPA)
- The Utah Consumer Privacy Act (UCPA)
- Other similar state laws that may apply depending on your jurisdiction
These laws provide U.S. residents with specific rights regarding their personal information. We are committed to upholding these rights regardless of which state you reside in.
Your Rights Under U.S. Privacy Laws
Depending on your state of residence, you may have some or all of the following rights:
| Right | Description |
|---|---|
| Right to Know | You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it. |
| Right to Delete | You have the right to request deletion of your personal information that we have collected, subject to certain exceptions (e.g., to complete transactions, comply with legal obligations, or detect security incidents). |
| Right to Correct | You have the right to request correction of inaccurate or incomplete personal information we hold about you. |
| Right to Opt-Out of Sale or Sharing | You have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. We do not sell your personal information and do not share it for such purposes without your explicit consent. |
| Right to Limit Sensitive Information Use | You have the right to limit our use of sensitive personal information (e.g., precise geolocation, financial account details) to only what is necessary to provide our services. We do not use sensitive information for purposes other than those permitted by law. |
| Right to Non-Discrimination | You have the right to exercise your privacy rights without being discriminated against in terms of pricing, service quality, or access to our offerings. |
| Right to Data Portability | You have the right to request a copy of your personal information in a portable, readily usable format to transfer to another entity. |
| Right to Appeal | If we deny your privacy request, you may have the right to appeal our decision, depending on your state of residence. |
17. GDPR RIGHTS (FOR EU RESIDENTS)
If you are a resident of the European Union or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:
- The right to access, rectify, or erase your data
- The right to restrict or object to processing
- The right to data portability
- The right to lodge a complaint with a supervisory authority
To exercise your GDPR rights, please contact us using the details in Section 14.
© 2026 ON Scrap GmbH. All Rights Reserved.
